eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into multichannel customer interaction hubs, and to extend their service-based competitive advantage.
 

Investment Highlights

PRODUCTS AND SERVICES

eGain Service 7, the company's software suite includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform (eGain SMP), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.

eGain OnDemand, the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes, in the last eight years, to rapidly build customer interactions hubs.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide.

eService Software

Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives. The companies customers use the software to:

eGain Service™, the industry's most innovative and complete suite of customer service and contact center software, helps organizations transform their traditional call centers into multichannel customer interaction hubs.

eGain Service contains:

eGain joins the NOA to drive best practice in the contact centre industry (October 4, 2006)

eGain announces financial results for the fourth quarter and fiscal year ended June 30, 2006 (September 12, 2006)

eGain announces quarter and fiscal year ended 2006 earnings call (September 8, 2006)

eGain solution for customer service receives KM World(R) Magazine's "Trend-Setting Product of the Year" award for second year in a row (September 6, 2006)

eGain to speak at European Conference on Case-Based Reasoning 2006 (August 23, 2006)

eGain and leading industry analyst firm host online seminar on web self-service innovation - self-service 3.0 (August 16, 2006)

eGain announces expansion into Continental Europe (June 29, 2006)

24hpoker selects eGain's email management solution to design and manage customer support processes for competitive advantage (June 29, 2006)

Peerflix selects eGain OnDemand™ to provide scalable 24x7 multichannel customer service to its rapidly growing member base (June 13, 2006)

eGain receives the highest scores in 14 enterprise-critical criteria in 2006 eService evaluation report by independent research firm (June 6, 2006)

eGain receives Customer Interaction Solutions® magazine's CRM Excellence Award for 2006 (May 30, 2006)

Independent research firm rates eGain as a leader in 2006 eService evaluation report (May 24, 2006)

eGain announces third quarter fiscal 2006 earnings call (May 8, 2006)

eGain announces financial results for the third fiscal quarter (May 8, 2006)
 

Management Team

Ashutosh Roy
Chairman and CEO

Ashutosh Roy, eGain's co-founder, has served as Chief Executive Officer and Chairman of eGain since 1997. From 1995 to 1997, he served as Chairman of WhoWhere? Inc, an Internet-service company he co-founded, which is now part of Lycos, Inc.

From 1993 to 1995, Ashu co-founded Parsec Technologies, an international call center software company based out of India. From 1988 through 1992, he worked in various software engineering positions at Digital Equipment Corp.
 

Eric Smit
CFO

Eric Smit, Chief Financial Officer, brings over 15 years of finance and operations experience to his position. Previously, he was with WhoWhere? Inc. as Director of Finance since 1996.

Prior to WhoWhere?, he served as Vice President of Operations and Chief Financial Officer of Velocity Inc., a software game publisher and developer.
 

Promod Narang
Senior Vice President, Products and Technologies

Promod Narang is Sr. Vice President of Products and Technologies for eGain. He has over nineteen years of experience in managing and developing software products and services.

Prior to joining eGain, Promod founded and served as President of VMpro, a system software consulting company providing software solutions and services to technology companies including E*Trade, IBM, Westinghouse, LSI Logic and NCR.

Tom Hresko
Senior Vice President, Worldwide Sales

Tom Hresko, Senior Vice President of Worldwide Sales at eGain, brings over 20 years of experience developing and managing sales teams and increasing revenues for companies such as Primus, Corrigo, Network Associates, and Sprint.

In his most recent position as VP of Worldwide Sales at Corrigo, Tom increased revenues by over 100% in the past year. As VP of Worldwide Sales for Primus Knowledge Solutions Inc., his sales efforts were instrumental in quadrupling Primus' market value in less than two years. At Network Associates, Magic CRM Division, as the VP of Worldwide Sales, he built a 100 person worldwide sales organization that delivered over $100 million in sales.

Contacts

eGain Communications Corporation
345 E. Middlefield Road
Mountain View, CA 94043
Phone: 650-230-7500
Fax: 408-212-3500
http://www.egain.com

FORWARD LOOKING STATEMENTS

This report includes forward-looking statements that reflect eGain Communications Corp. current expectations about its future results, performance, prospects and opportunities. eGain Communications Corp. has tried to identify these forward-looking statements by using words and phrases such as "may," "will," "expects," "anticipates," "believes," "intends," "estimates," "plan," "should," "typical," "preliminary," "we are confident" or similar expressions. These forward-looking statements are based on information currently available and are subject to a number of risks, uncertainties and other factors that could cause eGain Communications Corp.'s actual results, performance, prospects or opportunities to differ materially from those expressed in, or implied by, these forward-looking statements. These risks, uncertainties and other factors include, without limitation, the Company's growth expectations and ongoing funding requirements, and specifically, the Company's growth prospects with scalable customers, and those outlined above. Other risks include the Company's limited operating history, the Company's history of operating losses, consumers' acceptance, the Company's use of licensed technologies, risk of increased competition, the potential need for additional financing, the terms and conditions of any financing that is consummated, the limited trading market for the Company's securities, the possible volatility of the Company's stock price, the concentration of ownership, and the potential fluctuation in the Company's operating results.

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